Salon Software

More than ever, guests today expect flexibility, convenience, and 24/7 booking capabilities. The best salon software solutions meet these expectations while providing real-time insights that increase business performance and efficiency. From scheduling to payments to inventory management, the right all-in-one solution must be reliable and easy to use. Zenoti was named the leader in spa and salon management software by review site G2 in its Winter 2024 report – the second consecutive G2 report in which Zenoti secured the top position.

When it comes to salon software, there is a range of options available to hair salon owners. But not all hair salon computer software is created equal. To achieve ongoing growth, look for an all-in-one software platform that goes beyond standard salon scheduling software and POS. Consider important features that help you manage and grow your salon: for instance, a simplified reception-desk workflow, customer management (think salon CRM software but part of an holistic platform), marketing, inventory management, and billing and payments. Learn how to grow smarter and reduce administrative headaches with the right salon and spa management software.

While price is important, it’s important to find a software partner that knows your industry and understands how to maximise ROI for your business. In general, the pricing for most salon software is tiered based on required licenses and desired features. When evaluating software for beauty salons, ask the software vendor if they charge a base fee and implementation fee on top of recurring costs. Request a quote.

Salon management requires a high-level of organisation to ensure smooth day-to-day operations. As any salon manager knows, the volume of tasks can be overwhelming. Responsibilities include employee scheduling, finance, payroll, reporting, inventory, marketing, and delivering an exceptional client experience. The best salon software removes administrative burden by automating daily tasks and freeing up salon managers to spend time with clients and focus on the big picture.

The software you choose to implement at your salon can be instrumental to your success if it takes care of administrative processes and, just as important, reveals areas of revenue growth to take advantage of. Some salon software improves the customer experience by offering convenient, flexible digital touchpoints to schedule appointments, purchase retail products and gift cards, check on membership and loyalty points, and more. That level of self-service is not just a consumer preference, it improves efficiency and costs, and even drives revenue. For example, a Zenoti customer using our self-service booking solutions generated $62,490 of additional revenue. Read how.

A good salon manager needs to be proficient in juggling a variety of tasks necessary for a salon's success. A strategic mindset is beneficial in recognising opportunities for growth and cost reduction. One such opportunity is investing in solutions and processes that facilitate customer retention, enhance guest experience, and strengthen the business. Choosing the right hair salon computer software is often the responsibility of salon managers.

When choosing software for your salon, the ability for customers to book online at any time is crucial. Clients want flexibility to schedule and modify their bookings beyond traditional office hours. Online booking should include a secure method of capturing payment information, and the appointment diary should be easy to navigate for salon providers and front desk staff.

The ideal software for hair salon businesses will have a built-in tool to fill cancellations and empty appointment slots. This will optimise the use of your salon's resources, ensuring you are always maximising your revenue potential.

Opt for a scalable solution that can grow with your business, offering customisable features that adapt to increasing demands. Look for salon management software that integrates seamlessly with other tools and platforms you already use or plan to use in the future, and consider the level of customer support offered, including availability, response times, and quality of assistance.

Yes, salon CRM software can significantly enhance your customer experience by offering personalised and efficient service. With an integrated system like Zenoti, you can manage detailed customer profiles, including their preferences, past appointments, and purchases. This allows you to tailor services and recommendations to each client. Additionally, CRM software can automate salon appointment reminders, follow-ups, and loyalty programs, leading to higher satisfaction and retention.