By requesting a demo, you agree to receive communication from us. We’ll handle your info according to our Privacy Statement. By entering a phone number, you consent to receive phone calls and SMS from us.
Your Zenoti account was upgraded on March 8. Here’s what’s new.
Is your front-desk spending hours calling to confirm appointments, only to reach voicemail more times than not? Ease the workload with text based confirmations.Zenoti will send a text (SMS) based appointment confirmation request the day before a guest's appointment. The guest can then confirm, they are in fact planning to come in for their appointment, through text message.
If the guest responds in the affirmative, your appointment book will automatically reflect that the appointment was confirmed.If the guest replies in the negative, sends a note asking to reschedule the appointment, sends any other response, or does not respond at all, you can view all pending confirmations and take action directly from the appointment book.For more details about this integration, contact support.
Knowlarity is a virtual phone system that helps you achieve your front desk profitability goals. With the Zenoti-Knowlarity integration, you can:
Your staff will be able to follow-up and sell more effectively and quickly. And managers have the ability to monitor your operations more closely.The Knowlarity integration is available as part of Zenoti’s Enterprise plan. Contact support for more information.
Zenoti now supports Payment Express, a leading payment gateway, for integration with your POS. This integration extends the existing capability to process online transactions on the Zenoti webstore, to your in-store POS.Payment Express supports securely saving credit/debit cards, recurring payments, among other POS features.Contact support to find out if Payment Express is supported in your region.
Our campaign creation workflow got a makeover!You don't want to spend a lot of your time creating campaigns. We've updated our UI and improved the usability, so it's now easier and faster to set up email, text message and push notification campaigns.Send an email or text, run a promotional email, or set up your newsletter - it’s all easier.
Differentiate how many loyalty points you award for day packages vs a series or custom package. For example, award 15 points for every $1 spent on a day package purchase and award 10 points for every $1 spent on a series or custom package.Encourage rebookings (also referred to as prebookings) with loyalty points. If a guest books their next appointment immediately after their current visit (typically within 24 hours), they'll be awarded their loyalty points after their next visit is completed.
Allow guests to change future payment dates on their membership. This could be just for the upcoming payment or for all future dates. Guests can also change payment type for future recurring payments. For example, a customer who paid cash every month for a monthly membership, can switch over to paying by credit card for future payments.
Dormant memberships are neither beneficial to you nor your members. Discourage freezing by charging a one-time or recurring fee to freeze memberships.
Stop processing payments on accounts, where a previous transaction failed and was queued with Element PS Account Updater. The system will wait until a response is received. This helps in not suspending memberships, while the accurate payments details are being updated.
When you look up a guest from the appointment book, and see their email or phone number is missing, you can now instantly update the information, and keep guest records up to date.
Ideally, your guest should rebook their next visit before leaving their appointment. In case they don’t, you can now set Zenoti to automatically include the guest’s recommended next visit date on their prescription.
Quickly lookup an employee's scheduled days, schedule hours, and days off from within the appointment book. You can also print out directly from the appointment book.
Similar to prompting the front desk to choose add-ons for a service, the system now alerts you with a list of variants for a service. For example, if you offer a Deep Tissue Massage in 30, 60 and 90 minute sessions, add each of these session times as a variant. When the front desk staff selects a service that has variants, they will see a list of variants to choose from.
At the organizational level, you could previously choose to enforce that your centers close all invoices before being able to close the register for the day. Now, you have more flexibility to choose what type of invoices can be left open. For example, you could enforce all product invoices be closed for the day, while leaving open membership or gift card invoices.
The employee performance index is an overall indicator of an employee's performance that takes into account metrics such as sales, utilization, guest satisfaction etc.Guest retention metrics are also now included in the index. To view the employee performance index, at the center level, go to Employees > Reports > Performance
CUSTOMER MOBILE APP
Guests can enter their preferences to go with the service when booking an appointment through the mobile app. For example, a customer booking a hair cut and color could mention their preferred hair color. These preferences entered by the guest show up in the appointment book, when you hover over over the appointment block. They are are also automatically saved to invoice notes.
Allow guests who booked appointments through your mobile app to cancel them through the app. For example, if you accept cancellations 6 hours before the appointment, guests who made mobile bookings can cancel before 6 hours to avoid a cancellation fee.EMPLOYEE MOBILE APP
The employee mobile app allows you to add images to guest data and service data. You'll notice a time stamp on images to indicate the date and time of when they were added.
While annotating images on the employee mobile app, service providers can pinch to zoom in on images, and more accurately markup areas of treatment.
The following five reports, which were available as day reports are now also available for the month to give you month-to-date numbers. These reports help businesses that rely on collections to keep track of how much is being collected. Access them from Admin > Daily Reports > For the month > Center Financials
Track the effectiveness of sales employees in converting opportunities. See how many opportunities have changed status from lead to prospect or prospect to won, and employee-wise conversion percentages to measure effectiveness. Access the report from Sales > Reports > Conversions
This report shows how much category-wise service revenue each employee contributes. For example, if a service provider is qualified to perform hair and body services, find out how much revenue she's contributing in each of these categories. Access this report from Employee > Reports > Sales > Revenue
Identify your most effective referral sources. Find out how much your are collecting from existing guests tracked against their referral type. Use this information to make strategic marketing decisions. Access this report from Admin > Reports > Collections > Collections by referral
The report shows the list of new guests within a specified date range - people who took their first service or bought a retail product, package, membership or gift card. Use this report to plan bounce back campaigns to get them to visit again. Access the report from Loyalty > Reports > Guests > New Guests
Use this report to track when an employee had to take an unscheduled break, duration, and the reason. Access the report from Employee > Reports > Time > Block Out Time DetailsIf you need help activating any enhancements, contact support.
.png)
Beauty and wellness businesses love Zenoti. 1,000+ reviews and counting.
