Waitlist Management
Keep customers informed and streamline your waitlist workflow
No customer wants a long wait before seeing a service provider. Our waitlist management eliminates crowded waiting areas and keeps customers happy by keeping them informed. Remove customer frustration -- and subsequent churn -- with a better waitlist experience.
Growth software that nearly 30,000 businesses trust
Beauty and wellness businesses love Zenoti. 1,000+ reviews and counting.
Appointment booking software that does so much more
Real-time queue position alerts
Boost customer satisfaction and operational efficiency with real-time waitlist position alerts that ensure guests arrive for their appointments on time.
Notify your guests exactly when they can come in
Free up your waiting room and give customers the freedom to wait wherever they want. Use next-in-line text message notifications to increase guest convenience by telling them exactly when they need to come in.
Easy check-in with minimal front desk interactions
Integrate walk-in appointments with online/phone bookings to deliver a seamless guest experience at every touchpoint and center. This enables faster check-in by avoiding unnecessary front-desk interactions.
"Our migration to digital forms has significantly helped our team handle the 5,000+ patient forms we collect each month. Managing and organizing forms is now completely automated, saving us time and money. We love that our service forms are now 100% completed online... Zenoti has helped us run every aspect of our business smarter and easier."
Take the stress out of staff management
Streamline scheduling
- A drag-and-drop interface means quick scheduling based on staff availability.
- Easily manage leave requests and time off for staff.
- Automate guest appointment reminders to reduce no-shows.
Make payroll effortless
- Track staff hours, tips, and commissions accurately.
- Generate payroll reports automatically.
- Integrate with payroll applications like ADP RUN and accounting software applications like QuickBooks Online and XERO.
Simplify performance management
- Set clear goals and track individual and team performance.
- Provide real-time feedback and performance reviews.
- Identify training opportunities for staff development
What a customizable booking widget can do
Predict reliable wait times to minimize crowd
Zenoti leverages artificial intelligence and analytics to foresee wait times based on appointment history and consumption/ behavior patterns specific to the customer, provider, and service type.
Fill gaps in your schedule with a tactfully managed waitlist
Tap on every single revenue earning opportunity with real-time wait lists. Encourage guests to enlist themselves in the appointment book and await their turn to replace an existing client who has canceled their appointment.
Automatic tracking of individual line position
Never skip a higher-listed customer for a person placed at the end of your waitlist. Allow customers to check if they were called and were unavailable to make it, and help them to reschedule.
Low touch, less crowd experience
Eliminate time-consuming front-desk conversations with self-booking, single sign-on, and automated queue position alerts. Display your waitlist on a monitor outside the center to free up space inside.
Streamline staffing with a centralized employee database
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Access vital information quickly
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Provide transparent performance data
Identify and reward top performers by choosing from employee management solutions that support the tracking of key performance metrics. Gather employee reviews and identify additional training needs. Motivate your staff through non-biased performance management.
Create a collaborative environment
Want to ensure employee communication is easy at every location? Take advantage of quick message notifications that drive knowledge sharing and make your whole team more efficient with staff management software.
Save time and resources
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Streamline payroll and minimize errors
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
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Improve staff communication
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Your team takes charge of their performance
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Seamless, real-time waitlist management
Integrate your walk-in appointments with your pre-scheduled mobile and online bookings, for an experience that cuts the front-desk wait, offers reliable wait times, and makes check-in easy for every guest. iosk. Walk-in guests can easily choose a preferred service and provider, and anyone can rebook with ease based on previous visit history.
- A kiosk for easy check-ins and walk-in requests
- Guest check-in and notifications via mobile
- Online waitlists to share with guests via customizable URLs
Why choose Zenoti POS
As an all-in-one solution trusted worldwide, Zenoti POS ensures faster, seamless check-in and checkout for your customers. Its user-friendly interface simplifies invoicing and payments, reducing the need for extensive staff training.
Zenoti POS is also a revenue booster, integrating smoothly with your operations and eliminating errors. It provides real-time sales insights and detailed reports, ensuring efficient management of your business.
From managing loyalty rewards to inventory control, Zenoti POS handles it all, saving you valuable time and effort. Zenoti POS offers a secure, comprehensive point-of-sale solution.
How Zenoti POS benefits your business
Trusted by salons, spas, medical spas, and fitness centers around the world, Zenoti POS streamlines tasks like invoicing, inventory management, and automatic reconciliation. Impress your clients with fast, efficient service and enjoy control over your inventory across all locations.
Save time, reduce errors, and foster business growth with Zenoti POS.
An easy way to welcome and retain any guest
As your customers join a wait queue, they get more than just up-to-date information. They can also receive details about your ongoing promotions, upcoming events, and other relevant announcements. They'll stay for their visit, and keep coming back.
*Tips payout feature is available only in US
minute for customers to join the queue
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Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
"Boardroom is growing. Meeting inevitable growth challenges in today’s world means an advanced technological solution capable of simplifying the complex. Zenoti does just that. It’s designed for enterprise-level salons like ours, so we know we’ve found the technology partner we need as we continue to grow."
Bruce Schultz
CEO, Boardroom Styling Lounge
"So we chose to go with Zenoti because of the features that it has. The elevated guest experience that I find that our clients are loving is the ability with the mobile app to book appointments online 24/7. It was wonderful with Zenoti being able to get a branded Katrina's Skinworks app. The fact that it's completely integrated with the system has just made my life and the life of our clients so much easier."
Katrina Gilligan
Owner, Katrinas Skin Works
"Opening a new business can be scary but the support of the Zenoti team has been significant in launching our med spa. Online instant support assists with any immediate inquiries I may have along with [a dedicated] Senior Customer Success Manager meeting with me to discuss any features or additional questions I may have, which ensures the workflow our our office remains consistent and steady."
Ashley Bajorek
Owner, Élan Med Spa
"This is a really convenient booking platform. It's equipped with so many features. The 24 hour support team is so helpful and always provides some type of solution/answer to help guide me in understanding how to get the most out of Zenoti and help our business grow."
Lyndsey Ancheta
Owner, Cinta Aveda Institute
"ezConnect relieved the technological burden by integrating a patchwork of systems that we had put together. It enabled our team members to engage with our patients more proactively and communicate with them in real-time, increasing the connection rate, guest satisfaction, and show rates."
James Raysbrook
COO, Sono Bello
"ezPulse has given us the ability to see how our teams are performing in live time and to compare to previous periods of time. Having the information right at our fingertips rather than running reports has allowed us to make decisions quickly and therefore has improved our business. It’s how an integral part of our team monitoring and performance- staff love it too! The app is continually being improved upon our feedback so it’s only getting better!"
Teresa Malik
Director, Lovoir Beauty
"Seeing those additional overnight bookings is huge for us. It's being able to cast a wider net for our clients and fill that schedule as quickly as possible.If you want to be more present and up your customer service, SmartBot's a great way to do it."
Bridget Adamson
Training & Development Manager, Shobha Salon
"We love ezConnect’s robust texting capability and access to guests’ full conversation history. It’s beenvery valuable in managing cancellations and no-shows, and the automated responses outside of business hours have been a great touch point for our guests."
Nicole Acosta
Technology Specialist, VIO Med Spa
Solve all your needs with a single software solution
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Frequently Asked Questions
What are salon waitlists?
Salon waitlists are essentially a page, which shows up the clients' appointments that are awaiting a slot in the salon’s appointment calendar. Often the waitlist comprises client appointments that are specific to a certain provider. In other words, these are just clients, who are waiting to fill the slots that may open up due to either a cancelled booking or a no-show booking. There are many benefits of a salon waitlist, primarily being that the salons have a list of clients, who are ready to fill the vacuum created due to either a cancelled appointment or a no-show booking. These waitlists allow clients to join the queue in less than a minute and wait for their turn at their own convenience.
How do salon waitlists work?
As the name suggests a salon waitlist is just a list of clients, who are waiting for a slot to open up either on a given calendar date or in the appointment diary of a certain specific provider. They enlist themselves in the appointment book and await their turn to replace an existing client, who may cancel his or her appointment. With modern-day salon operations being run using a salon management software, creating a waitlist is an easy task. Based on the client’s preferences, the salon front desk staff can create a weekly waitlist, in the software and send automated reminders to the clients that they’re waitlisted. Thereafter, no sooner is a booking cancelled, than the system sends an automated reminder to the client on the waitlist about the slot that is available for use.
What are the benefits of a waitlist for salons/spas/barber shops?
The primary benefit of a waitlist for salons/spas and barbershops is that it limits the gaps in your schedule. In fact, a tactfully managed waitlist can ensure that there are minimal gaps in your schedule and that your business doesn’t lose out on any single revenue-earning opportunity. Second benefit a waitlist brings is that it reduces the need to charge a given client for the cancellation of an appointment. Thirdly, a waitlist vastly helps in improving your image as it shows the client that you try your best to accommodate them as per their choices. Finally, it is a great tool to safeguard your calendar from clients who frequently cancel at the last minute.
How do I promote my salon waitlist?
There are multiple ways of promoting your salon’s waitlist. The primary way of promoting a waitlist is by sharing a link on the website or in the app. The waitlist should be easily known and accessible to all the clients/ subscribers of your salon. Secondly, you should frequently share the link to the wait on the various social media platforms where you showcase your salon’s accomplishments. Another way of promoting the waitlist is to incorporate it in the marketing emails/newsletters. If you use any of the advanced salon management software, you can also configure the chatbot to share the link to a waitlist, upon the use of certain trigger words in the communication. When implemented correctly, a waitlist is a great tool to ensure that your salon experiences minimal cancellations or no-show bookings.
