Appointment Management
Accurate, efficient appointment management
Get an appointment book your front desk will thank you for. Zenoti helps you manage appointments, check-in, check-out, and guest reminders with ease.
Growth software that nearly 30,000 businesses trust
Beauty and wellness businesses love Zenoti. 1,000+ reviews and counting.
Appointment booking software that does so much more
Beautifully branded bookings
Showcase your unique brand through every step of the booking process, across all your channels. Offer seamless bookings across your webstore, social media channels, mobile app, and in-store.
Higher utilization, happier staff
Help your providers maximize commissions by keeping their schedules full. Get a booking wizard that suggests optimal time slots based on all relevant parameters, including staff and equipment availability, time of day, and service type.
Automated rules to minimize errors
The appointment book automates tasks that would normally demand a highly trained front desk. It eliminates duplicate appointments, books services in the correct order for optimal service duration, and lets you split service segments across different providers.
Put power in your guests' hands
“Letting our guests manage their own appointments from start to finish has been a huge benefit for us. We’ve eliminated front desk lines and the phone doesn’t ring as much, so our team can focus 100% on taking care of guests in the chair.”
Take the stress out of staff management
Streamline scheduling
- A drag-and-drop interface means quick scheduling based on staff availability.
- Easily manage leave requests and time off for staff.
- Automate guest appointment reminders to reduce no-shows.
Make payroll effortless
- Track staff hours, tips, and commissions accurately.
- Generate payroll reports automatically.
- Integrate with payroll applications like ADP RUN and accounting software applications like QuickBooks Online and XERO.
Simplify performance management
- Set clear goals and track individual and team performance.
- Provide real-time feedback and performance reviews.
- Identify training opportunities for staff development
What a customizable booking widget can do
Automated booking confirmations and reminders
No-shows and last-minute cancellations hurt your bottom line. Zenoti minimizes unexpected gaps in your schedule by automatically sending booking confirmations and appointment reminders to guests.
Help your team build great guest relationships in the chair
Give your team easy access to everything they need to serve guests efficiently – from the palm of their hand. Provide mobile and tablet access to service details, guest notes and preferences, schedules, retail sales and upsells, payment processing, and more.
Introducing: your own employee and guest mobile apps
Convenient mobile access around the clock is a modern guest and staff expectation. Using Zenoti, you can offer sleek, beautifully branded mobile solutions that synchronize seamlessly with your software.
Let guests book and manage their own appointments
Allow your guests to manage every interaction with your business at their convenience. Let them book, rebook, change and cancel appointments, view their profile, history, balances, loyalty program details, and much more – all via their own smartphones.
Streamline staffing with a centralized employee database
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Access vital information quickly
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Provide transparent performance data
Identify and reward top performers by choosing from employee management solutions that support the tracking of key performance metrics. Gather employee reviews and identify additional training needs. Motivate your staff through non-biased performance management.
Create a collaborative environment
Want to ensure employee communication is easy at every location? Take advantage of quick message notifications that drive knowledge sharing and make your whole team more efficient with staff management software.
Save time and resources
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Streamline payroll and minimize errors
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
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Improve staff communication
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Your team takes charge of their performance
Create and manage employee profiles from your head office, track your team's skills and strengths, and create custom permission levels that help you manage what team members see.
Save time and minimize errors at the front desk
Make busy days a breeze with Zenoti. Let your front desk access everything they need in one place, eliminate tedious paperwork, and get rid of manual scheduling with an appointment book built by industry professionals.
- Stress-free couple and group bookings
- Easy rebooking of single or multiple services
- Automated booking intelligence to increase revenue
Why choose Zenoti POS
As an all-in-one solution trusted worldwide, Zenoti POS ensures faster, seamless check-in and checkout for your customers. Its user-friendly interface simplifies invoicing and payments, reducing the need for extensive staff training.
Zenoti POS is also a revenue booster, integrating smoothly with your operations and eliminating errors. It provides real-time sales insights and detailed reports, ensuring efficient management of your business.
From managing loyalty rewards to inventory control, Zenoti POS handles it all, saving you valuable time and effort. Zenoti POS offers a secure, comprehensive point-of-sale solution.
How Zenoti POS benefits your business
Trusted by salons, spas, medical spas, and fitness centers around the world, Zenoti POS streamlines tasks like invoicing, inventory management, and automatic reconciliation. Impress your clients with fast, efficient service and enjoy control over your inventory across all locations.
Save time, reduce errors, and foster business growth with Zenoti POS.
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
“Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam, nisi ut aliquid ex ea commodi consequatur Quis autem vel eum iure nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia”
Brendon Mann
Director, Epic Hair Designs
"Boardroom is growing. Meeting inevitable growth challenges in today’s world means an advanced technological solution capable of simplifying the complex. Zenoti does just that. It’s designed for enterprise-level salons like ours, so we know we’ve found the technology partner we need as we continue to grow."
Bruce Schultz
CEO, Boardroom Styling Lounge
"So we chose to go with Zenoti because of the features that it has. The elevated guest experience that I find that our clients are loving is the ability with the mobile app to book appointments online 24/7. It was wonderful with Zenoti being able to get a branded Katrina's Skinworks app. The fact that it's completely integrated with the system has just made my life and the life of our clients so much easier."
Katrina Gilligan
Owner, Katrinas Skin Works
"Opening a new business can be scary but the support of the Zenoti team has been significant in launching our med spa. Online instant support assists with any immediate inquiries I may have along with [a dedicated] Senior Customer Success Manager meeting with me to discuss any features or additional questions I may have, which ensures the workflow our our office remains consistent and steady."
Ashley Bajorek
Owner, Élan Med Spa
"This is a really convenient booking platform. It's equipped with so many features. The 24 hour support team is so helpful and always provides some type of solution/answer to help guide me in understanding how to get the most out of Zenoti and help our business grow."
Lyndsey Ancheta
Owner, Cinta Aveda Institute
"ezConnect relieved the technological burden by integrating a patchwork of systems that we had put together. It enabled our team members to engage with our patients more proactively and communicate with them in real-time, increasing the connection rate, guest satisfaction, and show rates."
James Raysbrook
COO, Sono Bello
"ezPulse has given us the ability to see how our teams are performing in live time and to compare to previous periods of time. Having the information right at our fingertips rather than running reports has allowed us to make decisions quickly and therefore has improved our business. It’s how an integral part of our team monitoring and performance- staff love it too! The app is continually being improved upon our feedback so it’s only getting better!"
Teresa Malik
Director, Lovoir Beauty
"Seeing those additional overnight bookings is huge for us. It's being able to cast a wider net for our clients and fill that schedule as quickly as possible.If you want to be more present and up your customer service, SmartBot's a great way to do it."
Bridget Adamson
Training & Development Manager, Shobha Salon
"We love ezConnect’s robust texting capability and access to guests’ full conversation history. It’s beenvery valuable in managing cancellations and no-shows, and the automated responses outside of business hours have been a great touch point for our guests."
Nicole Acosta
Technology Specialist, VIO Med Spa
Solve all your needs with a single software solution
Here are a few ways our technology platform helps today's top-performing beauty and wellness brands.
Frequently Asked Questions
Can Zenoti's appointment management tool help reduce no-shows?
The Zenoti appointment management tool is built to help your business reduce no-shows. With its intuitive communication system, the tool works behind the scenes to ensure both staff and guests are fully aware of upcoming appointments. As soon as a booking is confirmed, the tool adds it to the calendar and sends a confirmation to both the guest and your staff. Before the day of the appointment, it automatically sends a reminder email or text (depending on your preference) to the guest.
How will an appointment management solution help my staff work efficiently?
Operational inefficiencies can significantly impact staff productivity and your bottom line. An appointment management system saves time at the front desk by automating processes such as accepting bookings, scheduling appointments, coordinating staff availability, seeking appointment confirmations, sending out reminders, and processing guests checking in and out. With an appointment management system to rely on, your staff will no longer have to juggle various admin tasks. Instead, they will be able to welcome guests as soon as they enter the premises, and provide a seamless service from start to finish.
How does an appointment management solution support a good customer experience?
An appointment management solution is designed to provide a seamless, elevated experience throughout the guest journey. It can help guests book appointments and find answers to questions 24/7/365, ensures no appointment is forgotten, helps them discover new products and services, and minimizes waiting times with self-serve and automated check-in and check-out.
How will Zenoti help me manage my bookings and appointments?
Zenoti’s appointment management system, while primarily designed to accept booking and schedule appointments, can do so much more than that. The system allows the front desk to seamlessly check guests in and out, offer additional products and services, track loyalty rewards and memberships, provide digital intake forms, process payments, and request guest reviews. It streamlines your front desk to help create a process that is efficient and error-free. As the system can easily run on a mobile, tablet, or computer, it helps your front desk staff elevate the guest experience wherever they are on the premises.
