Introducing the AI Workforce

AI at work.

Your team can't be everywhere. Your AI can. Meet Zenoti's AI Workforce — it answers every call, chases every lead, fills every empty slot, and delivers real revenue growth.

Trusted by 30,000+ businesses across 50+ countries

TONI&GUY
Hand & Stone
European Wax Center
Gene Juarez
Bluemercury
Skin Laundry
Removery
Sonobello
Hammer & Nails
Van Michael
MiniLuxe
Massage Heights
Frenchies
iCryo
Birds Barbershop
Douglas J Salon
TONI&GUY
Hand & Stone
European Wax Center
Gene Juarez
Bluemercury
Skin Laundry
Removery
Sonobello
Hammer & Nails
Van Michael
MiniLuxe
Massage Heights
Frenchies
iCryo
Birds Barbershop
Douglas J Salon

AI Workforce

The workforce that never sleeps.

Nine AI agents — each built for a specific revenue leak in your business. From the first missed call to the last disputed charge, your AI workforce handles it.

New agents shipping every quarter

Deliver & Delight

Elevate Every Visit.

Retain & Grow

Protect Revenue. Scale Smarter.

And there's more

Built-in AI features, everywhere it matters.

Zeenie

How do I freeze a membership?

Open the Guest History page → Memberships tab. Click the membership name, then Freeze. Set the freeze date, unfreeze option, and freeze type, then save.

help.zenoti.com

Zeenie (AI Assistant)

Instant answers, right inside your workflow. No searching. No waiting.

MR

Maya Rivera

Midtown East · 3 Apr, 2025

Absolutely loved my experience! The team was so welcoming and the results were incredible. My stylist really listened to what I wanted and nailed it.

Response generated by AI

Edit

Thank you so much, Maya! We're thrilled you had such a wonderful experience. Your stylist will love hearing this — we'll see you next time!

AI Powered Responses

Smarter replies across reviews, emails, and marketing — fast, consistent, on-brand.

9:41

SmartBot

Online

Hi! Any openings for a haircut this Saturday?

Yes! 10 AM, 1:30 PM, or 3 PM with Sarah. Want me to book?

1:30 works! Book it.

Done! Sat 1:30 PM with Sarah. Confirmation on its way!

SmartBot

Chats like your best front-desk agent. Answers questions, books appointments, handles FAQs.

Inbound call · Ester Padmore2:34

Appointment

17

Full body massage

Hailey · South Grand · $100

Ester, We're looking forward to seeing you for your 10:00 am appt on 7th Dec, 2024. ZenZee Spa – (888) 888-8888

Appointment confirmation · 9:29 am

Referral received

Sarah Clark referred by Ester Padmore

9:40 am

EP

Ester Padmore

South Grand · English

LeadHigh spenderMember+ 3

Notes

Prefers Redken Shades EQ 06NB — Brandy. Wants warm tones only, no ash.

Upcoming appointment

7th Dec at 10:00 am

Women's hair cut w/ Hailey

Full color w/ Hailey

Center: South GrandAmount: $150

AI Guest Summaries

Know every guest before you speak. History, preferences, spend, and key flags — instantly.

Inbound call with Rachel

5 Apr, 2025
2:15 pm
Sarah

Category

Appointment

Agent rating

9/10

Sentiment

Positive

Outcome

Appointment booked for a facial with Sarah on April 12th at 3 pm

Next step

Send appointment reminder

Agent performance

Professionalism

Excellent

Accuracy

High

Responsiveness

Fast

Customer satisfaction

High

AI Call Summaries

Key takeaways from calls and conversations — in seconds, not minutes.

AI-Generated review summary

Positives

Customers love the keratin treatments, stylists like Lorida and Jenny, and the personalized salon experience.

Areas to improve

Some guests mention inconsistent service quality and long wait times during busy hours.

What they're saying

Keratin treatmentexcellent resultsHair expertisequality hairstylingCustomer satisfactiongreat blowouthair healthquality hairstylingpersonalized experiencelong wait timesexcellent resultsCustomer satisfactionprofessional staffquality hairstyling

AI Review Summaries

One simple view of brand sentiment across all review platforms.

Detailed analysis of calls with negative sentiment

Guest
Agent
LM

Lauren Mitchell

May 25, 2:45 pm

3/10

Alice

4m 12s

A

Customer called regarding a billing issue. Despite attempts to troubleshoot, customer remained dissatisfied due to delay in resolution.

DC

David Chen

May 25, 11:20 am

2/10

Craig

6m 05s

C

Billing error. Agent struggled to explain clearly, leading to customer frustration and escalation request.

MT

Megan Torres

May 25, 10:15 am

4/10

Alice

3m 48s

A

Membership issue. Agent lacked product knowledge, customer expressed dissatisfaction with service received.

A few more calls with Negative sentiment. View all calls

Customer Sentiment

AI detects tone and sentiment on every call, so you know what needs attention.

Missed opportunities

Missed opportunities to book a service during a call

1,900

Total calls

360

Missed opp.

$10,680

Lost revenue

Hair cut
$2,16072 calls
Facials
$1,98066 calls
Massage
$1,80060 calls
Hair coloring
$1,62054 calls
Nails
$1,44048 calls
Others
$3,120108 calls

Missed Revenue Identification

See missed services and upsells — and how to recover them.

CL

Carl Lewis

90 of 105 calls analyzed

5.6
55% Positive
17% Neutral
28% Negative

Shows potential but needs improvement in handling complex queries.

Details

Resolves customer issues in a helpful manner.

30

Could benefit from personalized interactions.

15

Expand product and service knowledge.

33

Explore additional upselling techniques.

12

Coaching Insights

Personalized coaching for every employee, based on real conversations.

Why Zenoti

The AI Workforce Difference

Zero ramp-up time

Agents are ready to work the moment you turn them on — because they already know your business.

Embedded in your workflows

Agents live inside Zenoti — not as add-ons or integrations. They act on booking gaps, lead timelines, and chargebacks in real time.

Measurable revenue impact

Every AI agent shows you the revenue it generates — from recovered no-shows to upsells and rebookings. No black boxes, just clear ROI you can track.

Purpose-built for beauty & wellness

Not generic AI repurposed for your industry. Every agent is trained on the workflows, language, and patterns specific to salons, spas, and medspas.

Enterprise-grade security and data privacy built into every AI agent.

SOC 2 TYPE IIHIPAAPCI DSSGDPRISO 27001CCPA

Our vision: every beauty, wellness, and fitness business, AI-native.

Not AI-assisted. Not AI-enhanced. AI-native — where intelligence is woven into every workflow, every interaction, every decision your business makes.

Frequently Asked Questions

Everything you need to know about the AI Workforce.

Can't find the answer you're looking for? Reach out to our team.

The AI Workforce is a suite of nine purpose-built AI agents that work natively inside Zenoti to handle specific revenue-critical tasks — from answering calls and booking appointments to chasing chargebacks and predicting churn. Each agent is trained on patterns from 30,000+ beauty and wellness businesses.

Stop the leaks.
Start the growth.

See how Zenoti can transform your business, book a personalized demo today.

G2 Momentum Leader Spring 2026

Momentum Leader

G2

Spring 2026

G2 Best Relationship Spring 2026

Best Relationship

G2

Spring 2026

G2 Users Love Us

Users Love Us

G2

Milestone

GetApp 4.4 User Reviews

User Reviews

GetApp

4.4 / 5

Software Advice 4.4

4.4 / 5

Software Advice

User Reviews