The only complete software for beauty and wellness brands
Zenoti brings together everything you need to run a thriving business. From online to in-store, payments to payroll, front desk to back of the house. No other beauty and wellness software gives you more.
The complete end-to-end solution for nearly 30,000 businesses across 50 countries
Improving and easing every part of your business.
Appointment Booking
Billing & Payments
Business Intelligence
Business Management
Marketing & Sales
Mobile Solutions
The all-in-one integrated technology platform
You’ve got a business to run. Guests to pamper. Staff to satisfy. Products to sell, services to promote, locations to manage. Our software makes it all easier – and more rewarding.
Your team accesses everything from one place, via desktop or mobile app. Service providers get on-the-spot guest details to deliver a VIP experience. Guests use your branded app to conveniently book appointments and buy products. Staff manage guest scheduling, retail inventory, marketing campaigns, digital check-ins and check-outs, and more.
All you need. All you do. Centralized.
No matter your number of locations – today and in the future – Zenoti unifies your entire brand. All your activities and reporting are centralized, like a true network. No more compiling reports one at a time, sifting through duplicate records, or calculating cross-location redemptions.
- One source of truth for all your information
- One database for all guest profiles and memberships
- One online services menu for your brand – easy to modify per location
One platform, one team
Zenoti product designers are always listening, continually innovating. Our ongoing product updates and quarterly launches ensure that you stay ahead of the market. Not stuck in it.
All the risks of multiple software – excess costs and manual work, a fractured view of the business, lack of consistent customer experience – are gone.
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Designed to maximize your growth
We fuel your revenue growth throughout the guest lifecycle – in ways others can’t. From the first connection with your brand to repeated upsell and rebooking opportunities.
New guest acquisition
Online reputation management, digital referral programs, and intelligent email marketing are just a few ways prospective customers find and choose you.
24/7 access for guests – and your own mobile app
You’ll never miss an opportunity after hours. Guests can book online via your website, your branded mobile app, Reserve with Google, Instagram, and Facebook. They can also connect with two-way text messaging and our website chatbot, SmartBot.
Revenue boosts built into the workflow
Upsell and retail recommendations surface regularly and automatically: for the guest, during online booking; for providers, during visits, via an app; for the front desk, as part of check-out.
Guest retention and visit frequency
Keep your happy customers coming back regularly. Offer easy membership packages, send rebooking reminders, and deliver preset, microtargeted marketing messages.
Repeat business for salons and spas using Zenoti
88% for medical spas
A high rate of repeat customers reflects a medical spa's ability to cultivate relationships and keep acquisition marketing costs in check.
69% for salons
Treat each salon client as a long-term investment – both in your business and their well-being.
66% for full-service salons and spas
Each repeat guest represents the potential for revenue opportunities via add-ons and new services.
For beauty and wellness business owners
Expand and scale seamlessly, with a unified operation
As the complete software solution for salons, spas, medical spas, and fitness centers, Zenoti offers a single point of control for your entire organization.
- Add new locations without added work; maintain brand consistency across your brand or franchise.
- Create company-wide service menus and marketing campaigns, customizable by location.
- Access one database of guest profiles, no matter where guests visit or buy.
- Generate reports from a single source of data – no compiling, less work in less time.
Modernize with digital ease and automation
As with every industry, digital convenience is a guest expectation in beauty and wellness today. And automated, digital operations save your staff time and boost efficiency.
- Online booking anywhere your guests are: your website, branded mobile app, and in-store kiosk; Google, Facebook, and Instagram
- Digital forms instead of paper; with pre-made templates ready to customize
- A centralized staff database to streamline operations
- Automated inventory management to reduce overbuying, empty shelves, shrinkage
- A mobile app for providers to access their schedule, performance metrics, pay information, and more
For salon and spa managers
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An easy, exceptional guest experience
Your guests get convenience at every touchpoint, from browsing and booking to automated check-out and payment. Your branded mobile app makes it easy – and gives your front desk a breather.
- Guests can book wherever they are: your website, mobile app, social media apps, and Reserve with Google (directly from search results)
- SmartBot, your 24/7 chatbot, capturing every missed call, helping guests book appointments
- Automated booking confirmations and appointment reminders
- Digital referrals and loyalty rewards, easy to share and redeem via mobile phone
- Automated, targeted marketing campaigns tailored to delight guests
Deliver a VIP experience with next-level guest personalization
Zenoti serves up the right intel at the right time so you can delight guests and earn higher tips.
- Get preferences and purchase history for each guest, for a warm, personalized welcome.
- Offer automated product recommendations for after-care purchases.
- Add service and treatment notes to further personalize future visits.
For stylists, clinicians, and service providers
Employee management that respects your time. And engages your team.
You have to manage scheduling, performance, payroll, reporting, tips and commissions... we keep it hassle-free and full of ways to inspire and retain your providers.
- Complete payroll reports with base pay, commissions, tips, and more – plus integration with ADP Run
- Maximum earning opportunities for providers with in-app recommendations for service upsells and product sales
- Automatic same-day tip payouts
- Provider dashboards that share performance metrics, reward rockstars, and offer coaching tips
Take charge of your time with a mobile app
Work your day like a pro from a mobile app created for providers and staff.
- View your schedule from the mobile app or your personal phone’s schedule.
- Clock in, clock out, and request time off.
- Check guests in upon arrival to begin their experience right away.
Utilization rates for high-performing Zenoti businesses
Seamlessly integrate your business apps with Zenoti
"Boardroom is growing. Meeting inevitable growth challenges in today’s world means an advanced technological solution capable of simplifying the complex. Zenoti does just that. It’s designed for enterprise-level salons like ours, so we know we’ve found the technology partner we need as we continue to grow."
Bruce Schultz
CEO, Boardroom Salon for Men
"So we chose to go with Zenoti because of the features that it has. The elevated guest experience that I find that our clients are loving is the ability with the mobile app to book appointments online 24/7. It was wonderful with Zenoti being able to get a branded Katrina's Skinworks app. The fact that it's completely integrated with the system has just made my life and the life of our clients so much easier."
Katrina Gilligan
Owner, Katrinas Skin Works
"Opening a new business can be scary but the support of the Zenoti team has been significant in launching our med spa. Online instant support assists with any immediate inquiries I may have along with [a dedicated] Senior Customer Success Manager meeting with me to discuss any features or additional questions I may have, which ensures the workflow our our office remains consistent and steady."
Ashley Bajorek
Owner, Élan Med Spa
"This is a really convenient booking platform. It's equipped with so many features. The 24 hour support team is so helpful and always provides some type of solution/answer to help guide me in understanding how to get the most out of Zenoti and help our business grow."
Lyndsey Ancheta
Owner, Cinta Aveda Institute
