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Your Zenoti (formerly ManageMySpa) account was upgraded with the latest features on June 3rd. Read on to see what's new in this upgrade.
Optionally activate new notifications. Notifications can be accessed from the Organization View by navigating to Admin > Organization > Email/Texts tab. If you enable any notification, you should review and modify the message text appropriate to your needs.
You can now create a service that includes multiple steps or segments. For example, your Hair Touch-Up service might include the segments: wash, blow-dry, color, processing time, wash and blow-dry. When a customer books this service, each segment will show as an individual block in the appointment book. This enables you to assign different employees for each segment, and allows you to book the stylist for another appointment during the processing time. The system automatically adjusts commissions and utilization.
This feature can also be used to assign multiple providers for the same service. For example, you can define a couple’s massage with two segments. In the appointment book, you simply assign each segment block to two different providers. To define segments for a service, go to Admin > Services and select the service. In the general tab, click on the ‘Define Service Segments’ button. Add each segment in the correct order.
We’ve made booking group appointments easier and faster. The feature also supports individual and group payment. To book a group appointment, right-click on an empty slot in the Appointment Book and select ‘New Group Appointment’. This will open up a new window, where you enter guest and service details. Add all appointments in the group from the same screen.
This feature makes it easy to find therapist availability for a group. To take payments, you can take payments from individual customers in the group as usual. Or right click and select ‘Take Payment (Group)’ to accept a payment for the entire group.
You may require or want to display additional information or text on your invoices and receipts. We now have a new field where you can enter static text. To enter the additional data, ensure that you are in the center view and navigate to Admin > Centers. Select a center and go to Settings and expand the Invoice & Receipt folder. Find the ‘Additional Text’ field and enter the text you wish to appear.
If you sell products as a separate entity, you can also update your product invoice with the additional data. Ensure that you are in the center view and navigate to Admin > Centers. Select a center, go to Product Header and enter your information in the ‘Additional Text’ field.
To instruct the system to print this data on invoices or receipts, ensure you’re in the Organization view and navigate to Admin > Organization > Email/Text tab. In the ‘Customer Email Receipt Header’ notification template, insert the [CenterAddData1] macro in the text. The macro will pull the data from the Additional Text field that you defined. This change will affect both printed and emailed invoices.
By default, your appointment book shows a lot of information on the service block and tooltip which appears when you hover over any service block. You now control over what information you want displayed.
It’s easy to split tips between your service providers and other employees. This is useful when a customer receives services from multiple providers and requests the tips to be distributed in specific amounts. You can also share tips with employees that were not providers. To use this feature, you will now see a split tip button next to the Tips field in the POS. To learn more about this feature, read our blog >
You can now define cancellation and no-show fees in Zenoti. The system will automatically create a new invoice if an appointment is cancelled or if it’s a no-show. The invoice will include a predefined fee you've defined.
Your receptionist can now store customer credit card information in the POS. This helps speed up the payment process for repeat customers. When the customer comes in for the next appointment, the receptionist will have an option to charge the stored credit card or pay from a new one. To use this feature, contact our support team.
If you want to enforce room selection during booking enable the setting. Ensure you are in the center view and navigate to Admin > Centers and select a center. Go to Settings and expand the Appointment Book folder. Select the checkbox ‘Enforce room selection for every service’. This feature makes it possible for you to accurately track room utilization.
Easily see an audit of all changes made to an appointment along with the employee name that made the change. The log includes the following activities:
To view any appointment’s log, right click on the appointment and select ‘Show Appointment Log’.
Easily change the name of a guest on an invoice. This is useful if a guest’s appointment was booked by someone other than that guest. To use this feature, double-click on an appointment in the appointment book to open the bottom panel. Scroll down in the guest details and click on the ‘Modify Guest’ link. You can change the guest associated with the appointment in the pop-up.
By default, you can assign an employee a leave status of Leave, Special Leave or Weekly Off. If you require additional leave types, for example, Sick Leave or Maternity Leave, add these from the Employee dashboard. Ensure you’re in the organization view, click on Leave Types and add your custom leave types. They will automatically show in the Employee Scheduler.
We’ve added further flexibility to our commission calculation rules. With the updated model, you can:
To award an employee with a commission bonus, ensure that you are in the center view. In the employee dashboard click on Employees and select an employee. In the General tab, select the checkbox ‘Eligible for additional commission bonus’. Enter the flat or percentage amount for the bonus.
You can define how frequently payroll occurs. We always offered the ability to select bi-weekly or monthly as well as some custom options. We’ve extended the functionality so that you can define starting date to be on a particular weekday. For example, you can set up payroll frequency to start on the first Tuesday of every month and then every two weeks after that for the month. This reoccurs every month. To define your payroll periods, ensure that you are in the center view and navigate to Employee > Settings - Pay Period. Select ‘Custom’ in the Pay Frequency drop-down menu.
If you are required to enforce a break time for your providers, you can now update the employee’s profile with the required break time per day. The system uses this number to adjust the employee’s payroll and utilization metrics. You will need to schedule the break time from the appointment book.
Have Zenoti generate purchase orders automatically based on low stock levels. To use this feature, ensure you’re in the center view and navigate to Inventory > Orders. You’ll see a new button in the upper right area of the screen that reads click ‘Add Order (Auto)’. On clicking this button, the system will pull all products that are at or below the alert level, along with your previous vendor, and order quantities based on your desired product level. You adjust any vendor or order details and the system will then generate a PO for each vendor in the list.
Audit your inventory faster and with fewer errors with our mobile barcode + tablet auditing system. Learn more about this feature from our blog >
If you’ve enabled the built-in loyalty points program, you should determine whether you want to round loyalty points that are earned up or down to the nearest whole number. To illustrate why this feature is required, consider the scenario where you award 1 point for every $10 spent on a service. If your customer spends $15 on your service, they will earn 1.5 loyalty points.
The system will round this up to 2 points or down to 1 point based on your rounding rule. To define your rounding preference, ensure that you are in the organization view, navigate to Admin > Organization > Points and select ‘Up’ or ‘Down’ in the ‘Round points’ drop-down menu.
Every issue can be categorized as having a type: “Customer Feedback” or “Others”. Issues that are created automatically when a customer submits poor customer feedback ratings are assigned the type “Customer Feedback”. This helps you easily track and search for issues.
You’ve always had macros that offered a high level of personalization in notifications. You now have access to macros in your regular email and text message campaigns as well. Macros currently enable you to personalize using the customer’s name as well your organization’s name, center name, phone number and your logo. To personalize a marketing email or text message, simply create your email/text campaign as usual. You will now see a panel with the macros that are available for you to use in the General tab.
Restrict how your customers can redeem membership benefits with the following redemption models.
We’ve added service and product profitability reports, which show profit and profit margins for each service and service categories and each product and product category respectively. These reports allow you to easily compare sales with the consumable and internal costs of each service. To access this report, ensure that you are in the center view, navigate to Admin > Reports – Sales. From the dropdown, select the Profitability - Service or Profitability - Product.
Track sales from rebookings with this report. We’ve added a filter so that you can view historical data for this report. To access this report, ensure that you are in the center view, navigate to Admin > Reports – Sales. From the drop-down, select the Graphical – Rebooked Sales.
Track collections from individual employees with this report. This report is useful for cash accounting and awarding employee’s commissions based on collections. You can view collections in terms of Cash, CC, Check, Custom, Membership or Prepaid Card. To access this report, ensure that you are in the center view, navigate to Employee > Reports – Sales and select the report ‘Employee Collections’ from the drop-down menu.
If you’re used to looking at the Center Sales report, we’ve changed the name of the report to “Center Business”. The new Center Sales report now includes only closed invoices and includes payments made only from cash instruments – cash, credit, check or custom. To access these reports, ensure that you are in the center view, navigate to Admin > Reports – Daily Reports and select the report ‘Center Sales’ or ‘Center Business’ from the drop-down menu.
This report shows the number of appointments booked for each employee and the value of those appointments in the specified time period. To access this report, ensure that you are in the center view, navigate to Employee > Reports – Sales and select the ‘Booking Productivity’ Report from the drop-down menu.
With this feature, you can go completely digital with your registration form, consultation forms and other customer data forms. In some cases you might need customers to enter the data, in which case you would have iPads or other tablets available. Or, if you require a registration form to be filled out prior to their appointment, you can have them fill it out before they even come in. For things like consultation forms, your staff can enter data and on submission the form is saved to the guests’ profile.
By capturing data digitally, employees also have ready access to the data they need. For example, a therapist could, directly from their smart phone, or a mobile device in the therapy room, look up a guest’s service preferences, skin type, service history, etc. Forms and other information are created from service and guest custom data fields.
If your therapist upsells a service to their guest, they can enter the service into your schedule directly from their mobile device. The front desk’s schedule will immediately update so that they always have accurate therapist availability. Billing is also faster for the guest. Both the mobile app for managers and mobile app for employees supports this feature.
You can support your customers with a localized webstore. For example, if you’re based in Jakarta, show your webstore in Bahasa Indonesia. The webstore will also allow you to support multiple languages, where your webstore visitor chooses which language she prefers.
Retail sales should be a significant mix of your overall sales. Our webstore allows your customers to browse your product catalog and purchase them online (if you have automated payment enabled). The system supports both customer pick-up from your center as well as a shipping option. Additional admin functions ensure that you’re able to track and fulfill all orders efficiently. To learn more about the new features in this upgrade, please contact our support team.
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