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The July product update includes an exciting set of new features and enhancements in almost all modules across Zenoti.
Often services should be performed in a specific order, for example, a color before cut or massage before facial. Earlier, Zenoti defined the order for you for both, online bookings and appointments made by the front desk. The front desk had to manually change the sequence of services on bookings if you required a custom order. Now, a new configuration page at the organization level will allow you to define a custom order for services. Zenoti will honor the order configured when bookings are made through the Booking Wizard and from online channels such as Webstore V2 and Zenoti Mobile.
Services with segments often share a common, ‘finishing’ service segment. For example, if your guest books a haircut and color, their service segments would include: Service 1: Haircut for 60 mins:
Service 2: Hair color for 90 minutes:
Both services end with a 15 minute Blow dry and Styling segment. Earlier, providers had to consider which segments are repetitive and the front desk had to consider how to update the Appointment Book to free up one of the provider’s time. Now, a new configuration page at the organization level will allow you to identify a common end service segment and assign it to a single provider. In other words, Zenoti will reduce the guest’s appointment time by removing the repetitive service segment.
With this release, you can sign up to receive an email update every 2 weeks on your Smart Marketing campaigns. This update summarizes revenue and other key performance metrics. Please note that:
Design emails more quickly with our new easy-to-use drag-and-drop options within the templates. You’ll be able to make in-line edits with the Zenoti interface and you do not require knowledge of HTML. These templates are mobile friendly as well, which means the email will display properly regardless of the device your guest uses.
Companies typically charge guests a fee (one-time or recurring) to freeze their membership. Now, a new feature will help you encourage guests to unfreeze their membership. You will be able to issue store credits (as a prepaid card) in an amount equivalent to the freeze fee that was collected. To use this feature, you will need to enable a new organization level setting.
Note: Store credit can be redeemed only at the center where it was issued.
A new auto-reconciliation process will save center owners time and effort when verifying their bank deposits against credit card collections. The auto-reconciliation process supports Zenoti Payment customers by automatically verifying collections against payouts (i.e. bank deposits) and, showing the status of payouts at a transactional level. Reconciling collections with payouts can be challenging due to a number of factors. The new auto-reconciliation report will enable you to:
For owners with multiple locations, the Auto-Reconciliation report will support an aggregate view. This is scheduled to be released in Q3.Please contact your Customer Success representative to learn more about the solution features and pricing.
We are making the following improvements to Zenoti’s online booking:
Set a Limit to the Number of Guests Earlier, a guest could include up to 6 guests when booking a group appointment on the Webstore. Now, we are adding a new catalog setting that will allow you to specify the number of guests for a group (up to 6). For example, if you set the maximum number of guests for a group as 4, a guest can include only 4 guests when booking a group appointment on the Webstore.
Note: The present requirement of a minimum of 2 guests in a group booking continues.
Support for Booking Service for Couples Now, your guests can book services online for couples.
Show Names of all Guests in the Group Earlier, when a host made a group booking, the guests added appeared as Guest 1, Guest 2 and so on. Now, the host will see a new guest panel to enter the name and contact details of all the guests in the group.
Copy Services of Another Guest in the Group While booking a group appointment, earlier, the host had to manually add services for each guest even if they were taking the same services. To make group bookings easier, we are introducing a “Copy Services” option that a host can use to copy a guest’s booked services to other guests.
Example: Assume Tina, Ashley, and Sam are all taking the same service in the group appointment. The host adds a Balinese Massage to Tina. The host can then copy the same service to Ashley and Sam, instead of browsing the services and selecting the Balinese Massage for each of them separately.
Specify Who The Booking is For Now, your guest can specify who the booking is being made for. A new guest selection drop-down list makes it easy to specify if a booking is for themselves, someone else (like a child), or for a group.
*Zenoti Mobile feature coming soon.
With this release, Zenoti Mobile will support group bookings. Using this feature, employees with appropriate permissions can book group appointments and accept group payments.
Earlier, Zenoti Go was available for every guest. Now, you can choose to restrict Zenoti Go features to only those guests with an active membership. Features that are impacted include self check-in, self-pay, and auto-pay.
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