Boardroom Salon For Men: Zenoti powers sophisticated end-to-end experience
Boardroom Styling Lounge sought to elevate the booking process to match the sophisticated experience customers receive in its 42 salons across 7 US states. With Zenoti, Boardroom upgraded its POS, communications system, customer mobile app and more!
Problem
Required to update client experience to match sophisticated in-salon experience
Solution
Membership, communication via texts & emails, app check in and check out
Products
Zenoti Go
Zenoti Mobile
Zenoti Connect
Zenoti Employee App
Location
Industry
Sub-type
Boardroom was founded in 2004 and built around the idea of a luxury salon for men. The Boardroom leads the industry with innovations and unlimited haircut memberships, full benefits for team members, focus on an outstanding client experience and our signature benchmark haircut. We determine in 2019 that we needed to upgrade our core systems to elevate our clients experience that matched our sophisticated insulin experience.
With the Zenoti platform, we upgraded our POS and online booking client communications via email and text and upgraded customer mobile app. Reporting to improve our operations and our back end system. Third party integrations. And reporting. The Zenoti go feature for a convenient and contactless check in and check out experience allows our team to focus on the client while giving him the ease of checking in or checking out.
We were looking to build a new branded customer mobile app for our clients, and we're delighted that Zenoti had this as part of their platform. Our customers enjoy the convenience of booking an appointment directly from their mobile device and reviewing their past appointments. Our team members enjoy being able to connect with clients through text with Zenoti connect.
They are able to remind them of appointments, especially if they haven't seen a client in a while, as well as share any special promotions that might be happening. Team members are able to see basic performance metrics on their personal device via the Zenoti employee app, which was not a capability we had previously. Zenoti support team partnered with us through planning, data, migration, testing and implementation.
Zenoti commitment to support our growth, identify opportunities for optimization and continued innovation will ensure we reach our goals and profitability.
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Zenoti success stories, straight from the source
Massage Heights anticipates doubling our size in the next several years, and it's really important for us to have a software platform that is scalable. Zenoti offers the most robust software to meet our growth needs. That's why we chose Zenoti over other vendors, and we've achieved a 58% growth in online bookings over a period of six months.
Founder & President
Zenoti was a clear winner from a technology perspective. Previously, we had to do everything manually from a booking standpoint, and of course, it directly impacted our ability to fill those books and be efficient in the number of appointments that we could take in a given day. And now, just like that, the software can figure that out for us.
CIO
The process with Zenoti has been very successful, and it was a seamless implementation. Zenoti has helped Massage Green Spa achieve new efficiencies and marketing capabilities for our franchisees and guests. Since our time with Zenoti, they have continued to provide product enhancements and new features to help our overall operations.
President & COO
