Using Zenoti has helped Katrina Skin Works to elevate guest experience
Katrinas is an award-winning salon that prides itself on using technology to deliver the best possible guest experience. Having Zenoti as a technology partner enables Katrinas to stay at the forefront of the industry and focus 100% on its clients.
Problem
Appointment management & communication
Solution
Mobile app allows for 24h appointments and connect allows two way seamless two way texting
Products
Mobile App, Zenoti Connect
Location
Industry
Sub-type
I think we have a wonderful service offering at Katrinas. We provide all of your one-stop beauty needs using awesome technology, but always in a friendly and welcoming environment. So we chose to go with Zenoti because of the features that it has. The elevated guest experience that I find that our clients are loving is the ability with the mobile app to book appointments online 24/7, it was wonderful, with Zenoti being able to get a branded Katrina skin works app.
The fact that it's completely integrated with the system has just made my life and the life of our clients so much easier. One of the things that we love to be able to do is share a lot of information to clients that's relevant to them. Zenoti Connect has been a real game changer for us. It allows us to do two way text messaging between our clients, so we use it a lot to communicate with our clients after they've had skin treatments to check on their progress and communicate better with them.
So as a beauty salon owner, where my focus is, my clients, I can let Zenoti be that technological partner that worries about all of the things that I don't even want to think about. So nobody has just elevated the requirements that I have as a business owner to make sure that I am staying at the forefront of the industry and being able to offer the best experience for my guests.
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Zenoti success stories, straight from the source
Massage Heights anticipates doubling our size in the next several years, and it's really important for us to have a software platform that is scalable. Zenoti offers the most robust software to meet our growth needs. That's why we chose Zenoti over other vendors, and we've achieved a 58% growth in online bookings over a period of six months.
Founder & President
Zenoti was a clear winner from a technology perspective. Previously, we had to do everything manually from a booking standpoint, and of course, it directly impacted our ability to fill those books and be efficient in the number of appointments that we could take in a given day. And now, just like that, the software can figure that out for us.
CIO
The process with Zenoti has been very successful, and it was a seamless implementation. Zenoti has helped Massage Green Spa achieve new efficiencies and marketing capabilities for our franchisees and guests. Since our time with Zenoti, they have continued to provide product enhancements and new features to help our overall operations.
President & COO
