Zenoti helps Lashbar scale from single store to multi-franchise operation
With seven locations across California, Lashbar believes in providing a luxury lash experience to its clients. Lashbar trusts Zenoti’s custom-built software to create seamless check-in/check-out experiences for its clients.
Problem
Create a smooth experience for clients, and grow the business
Solution
Zenoti helped create seamless operations, retain clients , and on-board new clients resulting in growth
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People love Lashbar because of the experience they get, the pampering that they get when they first walk into the door and to when they leave feeling confident, refreshed and beautiful. We started Lashbar in November of 2016 and customers fell in love with our concept and as we grew, more and more people wanted to do what we were doing and assess how. So in February of 2018 we decided to franchise.
And from there, we wanted to help others scale their business using our systems and processes. So one of the things that we really enjoy about Zenoti is that it's seamless and the ease of use is very easy for all of our stylists to use. Everything is integrated. We can check clients into checking them out and not have to worry about the technology. It just works. From the first moment we work with Zenoti, they assigned to us an individual that really works with us to customize the software.
So the onboarding process has been easy and very seamless. The impact has been very big for us just because with the simple process of checking in the mobile app, it has made a great difference for us in the sense of gaining more clients, retaining clients and then bringing them back once again. It's exciting to see the growth of Lashbar and where we are headed, and we're so excited that Zenoti can be part of that process.
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Zenoti success stories, straight from the source
Massage Heights anticipates doubling our size in the next several years, and it's really important for us to have a software platform that is scalable. Zenoti offers the most robust software to meet our growth needs. That's why we chose Zenoti over other vendors, and we've achieved a 58% growth in online bookings over a period of six months.
Founder & President
Zenoti was a clear winner from a technology perspective. Previously, we had to do everything manually from a booking standpoint, and of course, it directly impacted our ability to fill those books and be efficient in the number of appointments that we could take in a given day. And now, just like that, the software can figure that out for us.
CIO
The process with Zenoti has been very successful, and it was a seamless implementation. Zenoti has helped Massage Green Spa achieve new efficiencies and marketing capabilities for our franchisees and guests. Since our time with Zenoti, they have continued to provide product enhancements and new features to help our overall operations.
President & COO
