Sub-processors
Sub-processors are third-party businesses engaged by a processor to perform data processing on behalf of a controller.
Zenoti uses sub-processors (listed below), to assist in providing products and/or services as described in our Terms of Service or a similar services agreement customers may have signed with us.
|
Sub-processor(s) |
Purpose |
|
Adyen NV |
Payment processor for US, Canada, UK, Australia and Europe (Switzerland, Czech Republic, Netherlands, Malta, UK, Ireland, Austria, Spain, Germany, Denmark, Belgium, Croatia, Finland, France, Greece, Italy, Lithuania, Luxembourg, Poland and Portugal) |
|
Airpay Payment Services Pvt Ltd |
Payment processor for India. |
|
Amazon Webservices, Inc. |
Cloud infrastructure provider for Zenoti, where all SaaS applications are hosted. Almost all data stored, processed, and transmitted through Zenoti's product resides on Amazon Web Services data centres. |
|
Amazon Pay Services (Amazon.com, Inc) |
Payment processor for Kingdom of Saudi Arabia, Egypt, Jordan, Lebanon, Qatar, Kuwait and Oman. |
|
Apex Visibility (Pty) Ltd. |
To programmatically send text messages for South Africa. |
|
Apilayer Data Products Gmbh (ipapi.com) |
IP address is shared to lookup the geolocation. |
|
Arcaris, Inc. (Playvox) |
Prodsight is used to analyse the customer support conversations from intercom. |
|
Atlassian Corporation |
Personal information of guests may be stored in the JIRA/Confluence tool when product support issues are escalated or when data subject requests are submitted. |
|
Codat Limited |
To enable Point of Sale (PoS) accounting for customers. |
|
DirectSMS Pty Ltd |
To programmatically send text messages for Australia. |
|
Ezypay Pty Ltd |
Payment processor for Australia. |
|
Gainsight, Inc. |
For mobile app monitoring and track usage data. |
|
GHL Systems Berhad |
Payment processor for Malaysia, Philippines, Indonesia and Thailand. |
|
Google Inc |
Gmail is used to programmatically send emails. |
|
Intercom R&D Unlimited Company |
Customers may send personal information of guests through Intercom when reaching out to Zenoti for product support. |
|
Kaleyra Inc. |
To programmatically send text messages via WhatsApp. |
|
Known Pty Ltd (Burst SMS) |
To programmatically send text messages for New Zealand. |
|
Moneris Solutions Corporation |
Payment processor for Canada. |
|
Next Bee Corporation. |
To enable loyalty points integration. |
|
Northpass, Inc. |
Learning Management System for customer education. |
|
Plivo Inc |
To programmatically send text messages. |
|
SPSR Professionals LLC |
To enable Point of Sale (PoS) accounting for customers. |
|
Stripe, Inc. |
Payment processor for US, UK, Newzealand, Singapore, Hongkong, UAE and Europe (Switzerland, Czech Republic, Netherlands, Malta, UK, Ireland, Austria, Spain, Germany, Denmark, Belgium, Croatia, Finland, France, Greece, Italy, Lithuania, Luxembourg, Poland and Portugal) |
|
Twilio, Inc. |
SendGrid is used to programmatically send emails. Twilio is used to programmatically send text messages. |
|
Value First Messaging (Pvt.) Ltd (SMSVfirst) |
To programmatically send text messages for United Arab Emirates, Bahrain, Egypt, Kuwait, Lebanon, Oman, Qatar and Saudi Arabia. |
|
Web 123 Sdn Bhd (Onewaysms) |
To programmatically send text messages for Brunei, Cambodia, Indonesia, Lao People's Democratic Republic, Malaysia, Burma (Myanmar), Philippines, Singapore, Thailand and Vietnam. |
|
Windcave, Inc. (Payment Express) |
Payment processor for New Zealand. |
|
Zapier, Inc. |
To enable further integrations with other software(s) used by the customer. |
|
3mDigital Networks Pvt. Ltd (Mobtexting) |
To programmatically send text messages for India. |
Group Sub-processors
The following are group members of Soham Inc. ( d/b/a Zenoti ). These entities function as sub-processors as well, with one or more entities providing support and maintenance.
|
Group Company |
Location |
|
Zenoti India Pvt. Ltd. |
India |
|
Soham Canada Inc. |
Canada |
|
Soham Australia Pty Ltd. |
Australia |
|
Soham UK Corporation Ltd. |
United Kingdom |
|
Simplified Inc. |
United States |
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If there are any questions, you may contact us at privacy@zenoti.com
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